Privacy Policy

Information we collect

Account information. When a captain, crew member, or operator signs in, we collect an email address and either an encrypted password or, if they use Continue with Google, the email address and name that Google returns. We never receive a Google password.

Guest contact information.Guests give an email address, and optionally a first name, so the operator can send them their trip photos. This is the operator's guest list; we process it on their behalf.

Trip and sighting data. Wildlife sightings (species, counts, times, notes), photos, audio recordings, environmental conditions, and passenger counts that crew enter during a trip.

Location data.While a trip is active, the boat app records precise GPS location to trace the vessel's route and calculate distance. Collection stops when the trip ends. Positions shown publicly on an operator's sightings page are delayed and rounded to a coarse grid, so a live vessel's precise position is never displayed.

Booking information. Where an operator connects a booking provider (FareHarbor), we receive booking details such as name, email, party size, and trip time, so crew can match guests to the trip.

Usage information. How the service is used, such as a guest opening a gallery, saving photos, or tapping through to leave a review, so operators can see how their own guests engage. Our public website uses anonymous, cookieless page view analytics.

How we use information

To deliver photos to guests, to run the review request that follows a download, to show operators their own trip and engagement records, to operate and secure the service, and to contact account holders about their account. We do not sell personal information, and we do not use it to advertise to guests.

Who we share it with

Only with service providers that process data on our behalf, and only as needed to run the service:

• Supabase, for database, authentication, and file storage.
• Vercel, for application and website hosting.
• Resend, for delivering galleries and account email.
• Stripe, for subscription billing. Card details go to Stripe and are never stored by us.
• FareHarbor, where an operator has connected it, as the source of booking information.
• Anthropic, for the optional AI features that summarize an operator's own trip data. Guest contact details are never sent.

We may also disclose information if required by law, or to protect the rights, safety, and security of our users and the service.

How long we keep it

Guest photo galleries expire on a retention window the operator chooses, between 3 and 90 days, after which the delivered photo files are removed. Trip, sighting, and booking records are kept while the operator's account is active and as needed to provide the service, unless a longer period is required by law.

Your choices and rights

• Guests can ask us to remove their email address and their gallery at any time.
• Crew can turn off location access in device settings; the boat app records location only between Start Trip and End Trip.
• Anyone can request access to, correction of, or deletion of the personal information we hold about them.

Write to slater@flukesend.com and we will action it. If you are a guest, telling us which operator and roughly which date helps us find you faster.

Children

The service is built for tour operators and their crew and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy. When we do, we revise the date above. Continued use of the service after a change means you accept the updated policy.

Contact

Questions, or a privacy request: slater@flukesend.com.